FLYTRAVIO – TERMS & CONDITIONS - Australia
1. DEFINITIONS & INTERPRETATION
• “FlyTravio”: The OTA platform operated by FlyTravio Global Pvt Ltd/ FlyTravio Pty Ltd (jurisdiction-specific entity).
• “User”: Any individual or entity accessing the platform.
• “Customer”: End consumer making bookings.
• “Supplier”: Airlines, hotels, DMCs, aggregators, or service providers.
• “Agent”: B2B registered reseller or sub-agent.
• “Affiliate”: Marketing partner earning commission via referrals.
• “Platform”: Website, mobile app, APIs, and booking systems.
2. GENERAL TERMS OF USE
• FlyTravio acts as an intermediary, not the principal provider of
travel services.
• All bookings are subject to:
o Supplier terms
o Fare rules
o Local regulations
• Users must:
o Provide accurate information
o Be legally capable of entering contracts
• FlyTravio reserves rights to:
o Modify pricing due to supplier/API updates
o Cancel bookings in case of fraud or system error
3. BOOKING & CONTRACTUAL RELATIONSHIP
• Contract exists between Customer and Supplier, not FlyTravio.
• FlyTravio provides:
o Search aggregation
o Booking facilitation
o Payment processing
• Confirmation is valid only when:
o Payment is successful
o Supplier confirms inventory
4. PRICING & FEES
Includes:
• Base fare / room rate
• Taxes and surcharges
• FlyTravio service fee
• Payment gateway charges (if applicable)
FlyTravio reserves the right to:
• Correct pricing errors
• Cancel bookings due to fare glitches
5. PAYMENT GATEWAY TERMS & CONDITIONS
5.1 Payment Processing
• Payments processed via third-party gateways (multi-currency
supported)
• Transactions may be settled in:
o AUD (Australia)
o INR (India)
o USD or other supported currencies
5.2 Authorization & Settlement
• Payment authorization does not guarantee booking confirmation
• Settlement timelines:
o Instant (cards/UPI)
o T+1 to T+5 (banking systems)
5.3 Refunds
• Processed back to original payment method
• Timeline:
o 5–15 business days (gateway dependent)
5.4 Chargebacks
• User must first contact FlyTravio support before initiating
chargeback
• Fraudulent chargebacks may result in:
o Account suspension
o Legal recovery
5.5 Payment Risks
FlyTravio is not liable for:
• Currency fluctuations
• Bank charges
• Payment gateway downtime
6. CANCELLATION & REFUND POLICY
• Governed by:
o Supplier rules
o Fare conditions
• FlyTravio may charge:
o Service fee (non-refundable)
o Processing fee
• Refund components:
o Supplier refund
o Taxes (subject to rules)
7. SUPPLIER TERMS INTEGRATION ANNEX
7.1 Supplier Responsibility
Suppliers must:
• Provide accurate inventory and pricing
• Honour confirmed bookings
• Maintain service quality standards
7.2 Pricing Agreement
• Minimum 10% wholesale discount commitment
• No undercutting on supplier’s direct website (rate parity clause)
7.3 Inventory Commitment
• Pre-allocated inventory for promotional campaigns
• Priority access during peak seasons
7.4 Liability
Supplier liable for:
• Service delivery failures
• Misrepresentation
• Safety compliance
7.5 SLA Compliance
Suppliers must adhere to:
• Booking confirmation timelines
• Cancellation response SLAs
8. API USAGE TERMS (FOR PARTNERS)
8.1 Access & Licensing
• Non-exclusive, revocable API access
• Usage restricted to approved business purposes
8.2 Rate Limits
• Defined per partner (e.g., requests/minute)
• Abuse leads to throttling or suspension
8.3 Data Usage
• No caching beyond permitted duration
• No resale without authorization
8.4 Security
Partners must:
• Use secure authentication (OAuth/API keys)
• Prevent unauthorized access
8.5 Termination
FlyTravio may revoke API access for:
• Misuse
• Data scraping
• Breach of agreement
9. B2B AGENT TERMS
9.1 Registration
• KYC verification mandatory
• Approval at FlyTravio discretion
9.2 Pricing & Commission
• Net fares provided
• Commission structure defined separately
9.3 Payment Terms
• Prepaid wallet / credit line (if approved)
• Credit subject to risk assessment
9.4 Responsibilities
Agents must:
• Provide accurate customer details
• Handle first-level support
9.5 Prohibited Activities
• Fake bookings
• Price manipulation
• Unauthorized branding
10. AFFILIATE TERMS
10.1 Commission Model
• CPA / Revenue share
• Paid on completed travel or confirmed booking
10.2 Tracking
• Cookie-based / API-based tracking
• Last-click attribution model (unless agreed otherwise)
10.3 Restrictions
Affiliates cannot:
• Bid on brand keywords
• Mislead customers
• Use spam marketing
11. CHARGEBACK & FRAUD POLICY
11.1 Fraud Detection
• AI-based risk scoring
• OTP verification
• Payment validation checks
11.2 High-Risk Transactions
May require:
• ID verification
• Manual review
11.3 Chargeback Handling
Representment with evidence:CommentHighlight
• Booking logs
• IP address
• Payment authentication
11.4 Blacklisting
Fraudulent users:
• Blocked permanently
• Reported to payment networks
12. SERVICE LEVEL AGREEMENT (SLA)
12.1 Customer Support
• 24/7 support (global operations)
• Response time:
o Critical: <1 hour
o Standard: <24 hours
12.2 Booking Confirmation
• Flights: Instant / <30 minutes
• Hotels: Instant / <2 hours
12.3 Refund Processing
• Initiation: within 48 hours of approval
• Completion: as per gateway timeline
12.4 API SLA
• Uptime: ≥ 99.5%
• Latency: <2 seconds (avg)
12.5 Supplier SLA
• Confirmation rate ≥ 98%
• Cancellation response within 24 hours
13. LIABILITY LIMITATION
• FlyTravio not liable for:
o Supplier service failures
o Force majeure events
• Maximum liability limited to:
o Service fee charged
14. FORCE MAJEURE
Includes:
• Natural disasters
• Government restrictions
• Airline/hotel disruptions
• Pandemics
15. DATA PRIVACY & SECURITY
• GDPR / Australian Privacy Act / Indian IT Act compliant
• Data used for:
o Booking processing
o Marketing (with consent)
• Stored securely with encryption
16. INTELLECTUAL PROPERTY
• All platform content owned by Fly Travio
• Unauthorized use prohibited
17. TERMINATION
FlyTravio may suspend/terminate:
• User accounts
• Agent access
• API integrations
18. GOVERNING LAW & JURISDICTION
• Australia: governed by Victoria law
• India: governed by Indian law
• International disputes: arbitration clause recommended
19. DISPUTE RESOLUTION
• Step 1: Customer support resolution
• Step 2: Escalation to legal team
• Step 3: Arbitration / jurisdiction-based courts
20. AMENDMENTS
FlyTravio may update terms at any time:
Continued use = acceptance
FLYTRAVIO – TERMS & CONDITIONS - India
1. DEFINITIONS & INTERPRETATION
• “FlyTravio”: The OTA platform operated by FlyTravio Global Pvt Ltd
/ FlyTravio Pty Ltd (jurisdiction-specific entity).
• “User”: Any individual or entity accessing the platform.
• “Customer”: End consumer making bookings.
• “Supplier”: Airlines, hotels, DMCs, aggregators, or service
providers.
• “Agent”: B2B registered reseller or sub-agent.
• “Affiliate”: Marketing partner earning commission via referrals.
• “Platform”: Website, mobile app, APIs, and booking systems.
2. GENERAL TERMS OF USE
• FlyTravio acts as an intermediary, not the principal provider of
travel services.
• All bookings are subject to:
o Supplier terms
o Fare rules
o Local regulations
• Users must:
o Provide accurate information
o Be legally capable of entering contracts
• FlyTravio reserves rights to:
o Modify pricing due to supplier/API updates
o Cancel bookings in case of fraud or system error
3. BOOKING & CONTRACTUAL RELATIONSHIP
• Contract exists between Customer and Supplier, not FlyTravio.
• FlyTravio provides:
o Search aggregation
o Booking facilitation
o Payment processing
• Confirmation is valid only when:
o Payment is successful
o Supplier confirms inventory
4. PRICING & FEES
Includes:
• Base fare / room rate
• Taxes and surcharges
• FlyTravio service fee
• Payment gateway charges (if applicable)
FlyTravio reserves the right to:
• Correct pricing errors
• Cancel bookings due to fare glitches
5. PAYMENT GATEWAY TERMS & CONDITIONS
5.1 Payment Processing
• Payments processed via third-party gateways (multi-currency
supported)
• Transactions may be settled in:
o AUD (Australia)
o INR (India)
o USD or other supported currencies
5.2 Authorization & Settlement
• Payment authorization does not guarantee booking confirmation
• Settlement timelines:
o Instant (cards/UPI)
o T+1 to T+5 (banking systems)
5.3 Refunds
• Processed back to original payment method
• Timeline:
o 5–15 business days (gateway dependent)
5.4 Chargebacks
• User must first contact FlyTravio support before initiating
chargeback
• Fraudulent chargebacks may result in:
o Account suspension
o Legal recovery
5.5 Payment Risks
FlyTravio is not liable for:
• Currency fluctuations
• Bank charges
• Payment gateway downtime
6. CANCELLATION & REFUND POLICY
• Governed by:
o Supplier rules
o Fare conditions
• FlyTravio may charge:
o Service fee (non-refundable)
o Processing fee
• Refund components:
o Supplier refund
o Taxes (subject to rules)
7. SUPPLIER TERMS INTEGRATION ANNEX
7.1 Supplier Responsibility
Suppliers must:
• Provide accurate inventory and pricing
• Honour confirmed bookings
• Maintain service quality standards
7.2 Pricing Agreement
• Minimum 10% wholesale discount commitment
• No undercutting on supplier’s direct website (rate parity clause)
7.3 Inventory Commitment
• Pre-allocated inventory for promotional campaigns
• Priority access during peak seasons
7.4 Liability
Supplier liable for:
• Service delivery failures
• Misrepresentation
• Safety compliance
7.5 SLA Compliance
Suppliers must adhere to:
• Booking confirmation timelines
• Cancellation response SLAs
8. API USAGE TERMS (FOR PARTNERS)
8.1 Access & Licensing
• Non-exclusive, revocable API access
• Usage restricted to approved business purposes
8.2 Rate Limits
• Defined per partner (e.g., requests/minute)
• Abuse leads to throttling or suspension
8.3 Data Usage
• No caching beyond permitted duration
• No resale without authorization
8.4 Security
Partners must:
• Use secure authentication (OAuth/API keys)
• Prevent unauthorized access
8.5 Termination
FlyTravio may revoke API access for:
• Misuse
• Data scraping
• Breach of agreement
9. B2B AGENT TERMS
9.1 Registration
• KYC verification mandatory
• Approval at FlyTravio discretion
9.2 Pricing & Commission
• Net fares provided
• Commission structure defined separately
9.3 Payment Terms
• Prepaid wallet / credit line (if approved)
• Credit subject to risk assessment
9.4 Responsibilities
Agents must:
• Provide accurate customer details
• Handle first-level support
9.5 Prohibited Activities
• Fake bookings
• Price manipulation
• Unauthorized branding
10. AFFILIATE TERMS
10.1 Commission Model
• CPA / Revenue share
• Paid on completed travel or confirmed booking
10.2 Tracking
• Cookie-based / API-based tracking
• Last-click attribution model (unless agreed otherwise)
10.3 Restrictions
Affiliates cannot:
• Bid on brand keywords
• Mislead customers
• Use spam marketing
11. CHARGEBACK & FRAUD POLICY
11.1 Fraud Detection
• AI-based risk scoring
• OTP verification
• Payment validation checks
11.2 High-Risk Transactions
May require:
• ID verification
• Manual review
11.3 Chargeback Handling
Representment with evidence:
• Booking logs
• IP address
• Payment authentication
11.4 Blacklisting
Fraudulent users:
• Blocked permanently
• Reported to payment networks
12. SERVICE LEVEL AGREEMENT (SLA)
12.1 Customer Support
• 24/7 support (global operations)
• Response time:
o Critical: <1 hour
o Standard: <24 hours
12.2 Booking Confirmation
• Flights: Instant / <30 minutes
• Hotels: Instant / <2 hours
12.3 Refund Processing
• Initiation: within 48 hours of approval
• Completion: as per gateway timeline
12.4 API SLA
• Uptime: ≥ 99.5%
• Latency: <2 seconds (avg)
12.5 Supplier SLA
• Confirmation rate ≥ 98%
• Cancellation response within 24 hours
13. LIABILITY LIMITATION
• FlyTravio not liable for:
o Supplier service failures
o Force majeure events
• Maximum liability limited to:
o Service fee charged
14. FORCE MAJEURE
Includes:
• Natural disasters
• Government restrictions
• Airline/hotel disruptions
• Pandemics
15. DATA PRIVACY & SECURITY
• GDPR / Australian Privacy Act / Indian IT Act compliant
• Data used for:
o Booking processing
o Marketing (with consent)
• Stored securely with encryption
16. INTELLECTUAL PROPERTY
• All platform content owned by Fly Travio
• Unauthorized use prohibited
17. TERMINATION
FlyTravio may suspend/terminate:
• User accounts
• Agent access
• API integrations
18. GOVERNING LAW & JURISDICTION
• Australia: governed by Victoria law
• India: governed by Indian law
• International disputes: arbitration clause recommended
19. DISPUTE RESOLUTION
• Step 1: Customer support resolution
• Step 2: Escalation to legal team
• Step 3: Arbitration / jurisdiction-based courts
20. AMENDMENTS
FlyTravio may update terms at any time:
Continued use = acceptance